Effective Date: 7 July 2025
Article 1. Purpose
These Terms of Service (“Terms”) govern the respective rights and obligations of the parties and any other necessary matters between Infludeo, Inc. (the “Company”) and Members with respect to the use of Seller Shop, the global C2C resale service provided as an ancillary feature of the Pocamarket platform (the “Service”).
Article 2. Definitions
1.
Seller Member
A Member who agrees to these Terms, registers for Seller Shop, and completes seller registration pursuant to the procedures prescribed by the Company.
2.
Service
All functions offered on the Seller Shop platform, including product listing, search, payment, settlement, and shipping management.
3.
Settlement Amount
The amount remaining after deducting fees from the sales price set by the Seller Member; credited to the Seller Member’s account once the relevant transaction is confirmed.
4.
Withdrawal
The procedure whereby a Seller Member remits the Settlement Amount held in the account to a bank account in the Seller Member’s own name pursuant to the Operational Policies.The Company’s payment obligation is deemed fulfilled once the amount is transferred to the account designated by the Member. Details of the withdrawal procedure and any fees are stipulated in the Operational Policies or Service notices.
5.
Operational Policies
Detailed policies, guides, FAQs, and the like separately prescribed and announced by the Company for Service operation.
6.
Other Terms
Terms not defined herein follow the Pocamarket General Terms of Service.
Article 3. Notice and Amendment of Terms
1.
These Terms take effect from the moment a Seller Member consents to them during seller registration.
2.
The Company posts these Terms and its trade name, business address, registration number, and contact information on the Site for easy reference by Members.
3.
The Company may amend these Terms to the extent such amendment does not violate applicable laws.
4.
When amending these Terms, the Company shall notify Members of the amendments at least seven (7) days before the effective date—thirty (30) days in advance if the amendment is unfavorable to Members or materially affects their rights or obligations—via Notices, e-mail, or similar means.
5.
A Member who does not agree with an amendment may express refusal prior to the effective date; in that case the Company may terminate the Service contract.
6.
If the Member continues to use the Service without expressing refusal after notice under Paragraph 4, the Member is deemed to have agreed to the amended Terms.
Article 4. Governing Rules & Hierarchy
1.
Matters not stipulated herein are subject to relevant laws, the Pocamarket General Terms, and the Privacy Policy; If these Terms conflict with the Pocamarket General Terms, these Terms shall prevail.
2.
Where an individual use agreement or separate written agreement between the Company and a Member conflicts with these Terms, the individual agreement prevails.
3.
The Company may establish Operational Policies for detailed Service operation; such Policies apply insofar as they do not conflict with these Terms.
Article 5. Formation of Service Contract
The Service contract under these Terms is formed and becomes effective when a Pocamarket-registered Member completes all of the following steps to register as a Seller Member and receives final approval from the Company:
1.
The Member agrees to the Pocamarket General Terms, Privacy Policy, and these Terms and applies for seller registration in accordance with the Company’s procedures.
2.
Absent special technical or business reasons, the Company reviews the application without delay and decides whether to approve it.
3.
The contract is established, and becomes effective, at the moment the Company notifies the Member of approval.
Article 6. Seller Registration & Eligibility
1.
A Member applying for seller registration must provide accurate information (e.g., nationality, name, contact number, e-mail address, and physical address) as requested by the Company.
2.
Unless otherwise specified, eligibility is granted immediately upon submission of the application, without prior review.
3.
If a Member provides false information or uses another person’s information, the Company may reject or revoke seller eligibility and seek legal liability as permitted by law.
4.
Seller Members must be at least eighteen (18) years old. The Company may require proof of age or identity documents.
5.
Members must submit additional evidence whenever requested; failure to meet eligibility may result in cancellation or revocation.
6.
Detailed procedures and criteria for seller registration are announced via Operational Policies, Service guides, or separate notices, which Members must observe.
Article 7. Application Approval and Rejection
1.
Seller registration is normally approved immediately upon application without prior screening.
2.
The Company may reject or suspend an application in the following cases:
a.
Use of another person’s identity or information;
b.
Failure of real-name verification;
c.
Omission or falsification of required information;
d.
Accessing from unsupported or blocked regions via abnormal methods;
e.
Prior disqualification from Pocamarket for Terms violation or illegal activity;
f.
Under eighteen (18) years of age, or failure to submit age verification;
g.
Technical or business reasons rendering new registration impracticable;
h.
Any other case the Company deems inappropriate for seller activity.
3.
If registration is rejected or suspended, the Company shall notify the applicant of the reason. This notice may be omitted if contact is impossible because the applicant provided false information.
Article 8. Contents of Service
1.
Through Seller Shop, the Company provides functions that allow Seller Members to:
a.
List, edit, delete products (e.g., photocards) and manage prices and inventory;
b.
View and manage order status;
c.
Register tracking numbers and manage shipping;
d.
Confirm escrow-based payments and purchase completion;
e.
Request settlement and withdrawals;
f.
Respond to customer inquiries and refund requests;
g.
Use any additional services provided by the Company.
2.
Shipping procedures and tracking number registration are the Seller Member’s responsibility; the Company bears no direct liability for delays or loss but supports tracking visibility on the platform.
3.
The Company may revise, add, or change parts of the Service for stability and efficiency, providing prior notice.
4.
Detailed usage conditions, methods, and certain restrictions may be announced via Operational Policies or FAQs; Members must understand and comply.
Article 9. Payment Methods
1.
To facilitate sales, the Company offers global payment options—credit cards, PayPal, Stripe, and the Company’s wallet-based escrow payment option.
2.
All payments are deposited into an escrow account via a payment gateway or overseas settlement agent; upon purchase confirmation, funds are automatically settled to the seller wallet.
3.
Fees and FX charges for each payment method are disclosed in advance on the payment page or via Operational Policies.
4.
The Company may add, change, or discontinue payment methods and will notify Members at least seven (7) days in advance via the Site or e-mail.
Article 10. Fees and Settlement
1.
When a transaction is confirmed (“by buyer confirmation” or “automatic confirmation” under Operational Policies), the Company settles the amount net of fees.
2.
The sales fee is fifteen percent (15%) of the product price; VAT may be charged separately. The fee rate is subject to change with prior notice via Operational Policies.
3.
A separate remittance fee may apply to withdrawals as per Operational Policies and is borne by the seller.
4.
Upon withdrawal request, the Company remits funds to the designated account within seven (7) business days.
5.
Incorrect or invalid account information may delay settlement; associated costs are borne by the Seller Member, who is responsible for maintaining accurate account details.
6.
Settlement and withdrawal records are available to Seller Members within the platform.
Article 11. Shipping and Delivery
1.
After payment, the Seller Member must package and ship the product; all shipping responsibility lies with the seller.
2.
Sellers must accurately enter shipping information and tracking numbers. The Company is not liable for issues arising from missing or incorrect tracking.
3.
From the date shipment commences, the platform may prompt the buyer or automatically confirm the purchase after a prescribed period, pursuant to the Operational Policies.
4.
In cases of returns due to refusal, wrong address, customs failure, unpaid duties, or absence, the responsible party (seller or buyer) bears any costs of reshipment, disposal, or other handling.
Article 12. Cancellations, Returns, and Refunds
1.
Due to the C2C resale nature, cancellations or refunds for buyer change of mind are generally not allowed, and the Company bears no refund obligation once settlement occurs.
2.
If a product has a clear defect, is mis-shipped, or materially differs from its description, the buyer may request a refund within a specified period via customer support. The Company informs the seller and determines refund eligibility based on the parties’ agreement.
3.
Where the seller has set a refund policy at listing and clearly disclosed it prior to purchase confirmation, such policy takes precedence.
4.
If the seller fails to respond within three (3) days to a refund request, the Company may determine refund processing in accordance with Operational Policies.
5.
Refund decisions depend on the seller’s stated policy and transaction circumstances; the Company assumes no legal liability for the process.
6.
Refund may be denied if the product is used, damaged, or its packaging compromised, or if buyer fault renders refund inappropriate.
7.
EU residents generally have a right to withdraw within fourteen (14) days under the EU Consumer Rights Directive unless:
a.
The buyer was clearly informed in advance that the product is non-refundable due to its nature, and
b.
Explicitly agreed to such notice.
8.
The platform ensures that any seller “no-refund” policy is clearly disclosed during checkout; buyers may proceed only after accepting it.
9.
Where mandatory consumer-protection laws of a Member’s country conflict with these Terms, such local laws prevail.
Article 13. Escrow and Safe Transaction
1.
Pursuant to the Electronic Financial Transactions Act and other laws, buyer payments are deposited in a dedicated escrow account of the payment gateway (“PG”) or a designated fund-management institution, segregated from Company assets.
2.
Upon purchase confirmation, the Company pays the Settlement Amount (after fees) to the Seller Member’s account.
3.
Payment of settlement funds requires a withdrawal request; the Company remits funds within its settlement cycle. Automatic withdrawals do not occur without a request.
4.
The escrow system protects buyers from fraud, non-delivery, or product discrepancies; Seller Members agree to this structure.
5.
If shipping information is not registered or delivery is delayed or incomplete, the Company may withhold payment and initiate dispute resolution.
6.
Fees, exchange rates, overseas-remittance charges, and potential delays associated with each payment method are disclosed in advance; Members bear such costs and FX risks.
7.
In case of delays due to escrow or partner outages, the Company promptly notifies Members and endeavors to resolve the issue but is not liable for damages absent willful misconduct or gross negligence.
Article 14. Service Availability and Suspension
1.
The Service is provided 24/7 year-round absent special circumstances. Temporary suspensions may occur for maintenance, emergency server work, fault recovery, or technical reasons.
2.
For planned maintenance, the Company gives prior notice via the Service screen, e-mail, or alerts. In urgent or unavoidable cases, notice may follow afterward.
3.
The Company may suspend or restrict Service without notice when:
a.
Provision is impossible due to equipment maintenance, replacement, or failure;
b.
Operation is impeded by power outage, natural disaster, hacking, or causes beyond Company control;
c.
Force majeure events such as national emergencies, law changes, or administrative orders occur.
4.
If a paid service is interrupted, the Company may extend use time proportionally or offer reasonable compensation, except where interruption is force majeure.
Article 15. Prohibited Acts
Members must not:
1.
Register with false information or another’s information;
2.
Use or steal another’s account or payment method;
3.
List non-existent products or sell using false or exaggerated information;
4.
Induce off-platform transactions, disclose contact details, or share social-media accounts to evade safe-trade procedures;
5.
Repeatedly list identical or similar products to manipulate search or exposure;
6.
Use automated means (including scraping or bots) to harvest data, manipulate search results, or overload servers;
7.
Fabricate trust via fake purchases or reviews;
8.
Post abusive, defamatory, discriminatory, or obscene content;
9.
Infringe third-party IP rights;
10.
Damage the reputation, credit, or rights of the Company or others or interfere with business;
11.
Violate any applicable law or these Terms.
The Company may, without prior warning, restrict or terminate Service use or seller qualification and may take legal action where necessary.
Article 16. Information Provision and Advertising
1.
With the Member’s prior consent, the Company may send notices, Service updates, feature releases, and event information via e-mail, SMS, or push notifications.
2.
The Company may place advertisements within the Service interface and, with prior consent, send advertising information via e-mail, SMS, or push.
3.
Members agree that advertising content may appear as part of the Service.
4.
The Company is not liable for losses arising from Members’ dealings with advertisers unless due to Company willful misconduct or gross negligence.
Article 17. Responsibility for Content and Company Editing Rights
1.
All materials posted by Members (product descriptions, reviews, comments) must be truthful; Members bear full responsibility for their content.
2.
Members are liable for any third-party claims (defamation, IP infringement) arising from their content; the Company assumes no liability.
3.
The Company may, without notice, edit or remove content containing typographical errors, profanity, offensive language, or false information.
4.
Upon receipt of a lawful request alleging rights infringement, the Company may temporarily remove the content and later inform the Member of the action taken.
Article 18. Utilization of Posted Data
1.
Information entered or generated through use of the Service may be anonymized and used for Service improvement, user-behavior analysis, and marketing.
2.
The Company may display Member-created product info, reviews, and posts on Company services or partner channels for promotional purposes, complying with privacy laws; no personal data is used without express consent.
3.
By using the Service, Members consent to such use pursuant to these Terms and the Privacy Policy.
Article 19. Member Obligations
1.
Members must comply with laws, these Terms, Operational Policies, and notices and must not obstruct Company operations.
2.
Specific duties include:
a.
Providing accurate information at registration;
b.
Promptly updating any changes to information;
c.
Refraining from actions infringing others’ rights or causing discomfort;
d.
Not reselling the Service or duplicating data without consent;
e.
Using functions only for legitimate purposes;
f.
Not sharing or transferring accounts, passwords, or payment methods.
3.
Members are responsible for all actions performed through their accounts. The Company is not liable for damages arising from Member fault or account theft.
4.
Seller Members must follow prescribed procedures and forms for listing, shipping, and settlement and bear responsibility for outcomes.
5.
Violation of this Article or laws may result in Service restrictions, content deletion, suspension of seller rights, or termination; Members bear liability for resulting damages.
Article 20. Suspension of Seller Privileges
1.
Account withdrawal and contract termination follow Pocamarket’s membership policies.
2.
The Company may restrict or suspend seller privileges, transactions, or settlements if:
a.
Repeated or serious violations such as false listings or delayed shipping occur;
b.
Evident harm to other Members or persistent disputes arise;
c.
Third-party rights are infringed or laws violated;
d.
System abuse, fraudulent trades, or off-platform dealings occur;
e.
Otherwise deemed necessary for Service order.
3.
The Company notifies the Member of the reason and duration of restriction; the Member may submit explanations within fourteen (14) days. If justified, the measures may be lifted or mitigated.
4.
Even when seller privileges are suspended, general Pocamarket services (e.g., buying) remain available; only Seller Shop functions are restricted.
Article 21. Liability and Indemnification
1.
The Company is liable only for damages directly and ordinarily arising from its willful misconduct or gross negligence.
2.
Members indemnify the Company for damages caused by their violation of these Terms or law.
3.
The Company is not liable for damages due to:
a.
Member fault;
b.
Disputes between Members, shipping delays, or refund issues;
c.
Force-majeure events such as natural disasters, power outages, or hacking;
d.
Failures of third-party services (payment processors, shippers).
4.
The Company is not a party to Member-to-Member transactions and does not warrant authenticity, quality, safety, or legality of products.
5.
For Services provided free of charge, the Company bears no liability except as otherwise required by law.
Article 22. Dispute Resolution and Governing Law
1.
The Company and Members endeavor to resolve disputes amicably through good-faith discussions.
2.
Legitimate opinions or complaints are promptly handled via customer support.
3.
For formal dispute resolution, the Company cooperates with procedures required under local e-commerce laws.
4.
Governing Law: These Terms are governed by Korean law; mandatory consumer-protection laws of the Member’s residence prevail if inconsistent.
5.
Jurisdiction:
•
Members residing outside Korea: Seoul Central District Court, Republic of Korea, has exclusive jurisdiction at first instance.
•
Members residing in Korea: the court having jurisdiction over the Member’s address.
•
If the address is unknown or foreign and venue unclear: the court having jurisdiction over the Company’s principal office.
•
Either party may seek provisional remedies from any competent court.
Article 23. Business Information
•
Company Name: Infludeo, Inc.
•
Representative: Sangyeob Park
•
Address
◦
Head Office: Office A-2001, 20F, 15 Yeongjung-ro, Yeongdeungpo-gu, Seoul 07305, Republic of Korea
◦
USA Office: 131 Continental Dr Suite 305, Newark, DE 19713, United States
•
Telephone: +82-2-6014-8373
•
E-mail: hello@infludeo.com
•
Business Registration No.: 245-81-01708
•
Mail-Order Business No.: 2022-Seoul-Mapo-2978
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Hosting Provider: Amazon Web Services, Inc.