Last updated: 2025-07-03 (KST)
1. Item
Seller Shop Item
Q. Do the sellers only sell official photocards in the Seller Shop?
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The Seller Shop is a platform that connects buyers and sellers, and does not directly verify or authenticate the Photocards. Since it’s a marketplace, there's a possibility that some sellers may list fanmade or unofficial photocards, so please be cautious when making a purchase.
Q. The photocards I purchased from the Seller Shop seem to be unofficial(or have defects). How can you help me?
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The Seller Shop is a platform that connects buyers and sellers, and does not directly verify or authenticate the Photocards. Since it’s a marketplace, there's a possibility that some sellers may list fanmade or unofficial photocards, so please be cautious when making a purchase.
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Please make sure to carefully check the photos, condition filters, price, and description uploaded by the seller before making a purchase.
Q. I would like to communicate with the seller directly
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We’re currently working on adding a feature that allows direct communication with sellers. Until then, please make sure to carefully check the photos, condition filters, price, and description uploaded by the seller before making a purchase.
2. Buying
Seller Shop Cart
Q. I can't find the cart on the Seller Shop.
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In the Early Access released on July 7, the cart/checkout feature is temporarily disabled until the secure payment system is implemented.
3. (Before, After) Shipping
Before Shipping
Q. How do you set the shipping fee?
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The seller sets the shipping fee
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Each seller can set different shipping rates depending on the destination country (domestic or international). The more photocards you buy from a seller in your own country, the more cost-effective your shopping experience will be.
Q. Who sends the photocard — does Pocamarket handle the shipping or does the seller send it directly?
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The seller sends the photocard directly.